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Mar 31

Choosing Care is one of life’s most stressful decisions

Healthwatch Shropshire is supporting #CareAware, a national campaign launched by the Care Quality Commis-sion (CQC). The campaign followed a survey that showed that 70% of people found choosing care to be one of life’s most stressful life decisions compared to other life events, such as choosing their child’s school or getting married.
Healthwatch Shropshire is keen to highlight the resources that are freely available to everybody who is facing the decision of choosing care, domestic or residential.
Healthwatch Shropshire carries out Enter & View visits to Care homes and publishes reports. Enter & View gives a voice to the people using a service and asks them what they think of the service they receive. It looks at whether a service works for the people using it. The reports are available on http://www.healthwatchshropshire.co.uk/news/careaware along with links to CQC tips to help people choose a care provider; CQC inspection reports which can provide additional help; and a guide in five steps to choosing a Care Home produced by Healthwatch England along with eight indicators of a good quality home.
Healthwatch Shropshire is the independent consumer champion for health and social care in Shropshire. It gathers the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services. It also has statutory powers that it can use to influence service provision by encouraging improvements.
It has a team working in community engagement, plus a volunteer programme, a visit programme to health and social care premises and an associate membership scheme to involve the public in its work. It also has a signposting service to help people access health and social care services and support.
Healthwatch Shropshire also provides the Independent Health Complaints Advocacy Service (IHCAS) for Shropshire. The IHCAS service provides information, advice and, if necessary, can support people through the NHS complaints process.
Contact: Jane Randall-Smith, Chief Officer Healthwatch Shropshire. Tel: 01743 237884
Email enquiries@healthwatchshropshire.co.uk Website: www.healthwatchshropshire.co.uk